Cancellation Policy. Cancellations must be made 72 hours prior to 4pm on your arrival date to avoid being charged for the first night's stay. Any changes to your reservation should be made by calling 509.493.2335 or 800.972.5226 between 8am and 9pm Pacific Time. Reservations may not be cancelled by email. Unfulfilled reservations (no phone call or a no-show) will be an automatic charge for the first night. Confirmation and cancellation emails will be sent upon request.
Guarantee Policy. Reservation must be guaranteed with a valid major credit card at time of booking. Card will be charged upon check-in or in the event of a late cancellation or no-show.
Multi-Room Bookings. Reservations of 3 or more rooms (whether in a single or separate bookings) must be cancelled or modified at least 30 days prior to arrival date to avoid being charged in full.
Rate/Reservation Validity. An electronic reservation confirmation is provided to you solely for your convenience. We retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and may have legal consequences.
Early Departure Fee. We reserve the right to assess an early departure fee. When you check in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact us if you have any questions.